Part of our local offer

Housing with support options

Housing with support options

Inclusion North and Skills for People have produced a series of short videos about Housing with Support options in Newcastle. These videos were produced as part of their engagement activity sessions to describe the current options available as well as idea about future provision. 

Housing Options in Newcastle


Community Clusters

This type of service is aimed at people who need a lot of support during the day and overnight. A Community Cluster is a small group of between 5 and 7 bungalows clustered on a "courtyard" where people have their own home. Support is provided by one provider who supports all of the people living in the cluster. This enables the provider to offer support to people with quite complex needs based on an agreed support plan but they are able increase or decrease that support when required by the use of "floating" staff.

We have Community Clusters in Kenton, Denton, Byker, Walkergate, and Newburn.

Hear more from someone who lives in one of our Clusters:


Concierge Plus

Our concierge plus schemes provide apartment style living for between 10 and 15 people who are able to live independently but need quite a bit of support during the day.

These schemes have housing support on site 24 hours a day. Alongside this, each individual has their packages of care and support from a provider of their choice who provides up to about 25 hours of support per week. This support is either purchased by the local authority or through a direct payment. As individuals can choose who provides this part of their support, our schemes have a large number of different care providers providing support to people living in them.

We have Concierge Plus schemes in Fawdon, Kenton, Elswick, Benwell, Shieldfield, and Walkergate.

Find out more from someone who lives in one of these schemes:


Enhanced Concierge Plus

Enhanced Concierge Plus will look a lot like our existing Concierge Plus schemes, providing apartment living for 15 people.

Instead of having lots of different organisations providing housing and care support, one provider would deliver all aspects of the support to everyone living within the scheme. This would include an on-call service, direct one to one support, overnight support in the form of a waking night service, housing and welfare support, and day activities all rolled together.

We think this service would provide appropriate support and a pathway to increased safe independence for:

  • People who would typically be supported in an ISL setting but who have less complex needs
  • Young people in transition who no longer wish to live at home but for whom an independent tenancy would be difficult to maintain, and
  • Some people currently living in a residential setting.

Find out more about our plans here:


Supported Living

This type of support is most likely to be referred to as Independent Supported Living.

In a small property, which is occupied by between 2 and 4 people usually, support is provided around the clock by a care team who are responsible for supporting everyone who lives in the property. These tenancies usually include a basic element of telecare, managed by the care team, to enable support to be provided in the most effective way. In a small number of cases, this type of support is provided to a person living on their own.

We have services like this across the city. Find out more about Supported Living from someone who lives in one of our schemes:



This is a network of individual properties within a short distance from each other (usually within a couple of miles of each other). A support worker lives close by and provides minimal levels of support to help the people in the network to manage their tenancy, deal with practical aspects of daily life, and to live independently. People live in their own tenancy, which is tied to the network, and receive support for fewer than 10 hours per week.

We have two of these networks in Newcastle, with 8 people within each. One is in Shieldfield and the other is in the Arthurs Hill area. We’re also testing out a new type of network where people live in different parts of the City, but are able to connect with each other and their support worker using technology.

Find out more from someone who is supported by one of our networks here:


Residential Care

Residential Care is for people with very complex needs who require support almost all of the time in a registered care setting. The person pays a set fee that covers the cost of board and lodgings as well as support from staff which is shared between everyone who lives there. People who live here are not tenants and they don’t get to choose who provides support to them.

Find out more about residential care here:


Shared Lives

Our Shared Lives scheme provides a ‘family’ home for people who need support throughout the day. People are matched with Shared Lives Carers who agree to share their home, family, and community life. The person is provided with 24/7 oversight and is supported to live a fulfilling life. The aim is to provide an ordinary family life, where everyone gets to contribute to real relationships and all are viewed as active, valued citizens.

Hear from someone who lives with a Shared Lives carer here:


Virtual Clusters

Our idea for a Virtual Cluster is similar to that of Community Clusters but instead of providing support within a single site ‘courtyard’ development, it will be provided to people living in 5 or 6 self-contained bungalows within a short walking distance of each other. A single care provider will provide dedicated and floating support as well as waking night support.

This service would be designed for:

  • People who would typically be supported in an ISL type setting but who have very complex needs
  • Some people living in out of area residential settings, where there was no other appropriate setting available within the City at that time.

Find out more about this new type of service here:


Living on your own or with Family

Where people are able to live independently in their own tenancy or with family/friends but they need more regular support, this can be provided by a Domiciliary or Home Care agency. The type of support can include personal care, practical aspects of daily life, support to access the community or manage risks. The level of support that is provided can vary widely in terms of the number of hours or the tasks to be completed, but it is provided at set times and days agreed with the person, and support is not available 24/7.

We support people in this way in homes right across the City, find out more here: Support for people aged 16-25 to find appropriate accommodation.