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Panah - Domestic violence service in Newcastle

A service for Non-European women and children who have experienced / are experiencing domestic violence. Temporary accommodation offering practical and emotional advice and support for:

  • Domestic violence sufferers
  • Abuse by other family members
  • Forced marriage
  • Elder abuse

May accept women with a history of violence. May offer refuge to two women at a time with no recourse to public funds, depending on circumstances.

Maximum length of stay: 6 months

Support offered in refuge

Staff offer:

  • Advocacy
  • Information and support
  • Benefits
  • Parenting skills
  • Practical help
  • Safety and ongoing phone support
  • Legal advice
  • Visiting health care professionals and drug workers
  • Limited practical help for women with no recourse to public funds
  • Referrals to other services

 Other support services:

  • Floating support
  • Advocacy
  • Information and support
  • Benefits
  • Parenting skills
  • Practical help
  • Help with safety
  • Home security
  • Community alarms  
  • Ongoing phone support
  • Courses and training available
  • Legal advice
  • Access to drug and health workers
  • Twice weekly floating visits if required


Staff speak:

  • French
  • Malagasy

Access to interpreteurs. 

Support for Children

A dedicated children's worker provides 1:1:

  • Support
  • Activities
  • Outings
  • Advocacy
  • Formal counselling
  • Play therapy
  • Support groups

Monday, Tuesady and Thursday 9am to 5pm. Access to health visitor.

Children's Facilities

  • Playroom
  • Outside play equipment
  • Cots
  • High chairs
  • Teenager's room

Creche 3.30pm to 5.00pm for residents and for those in counselling or attending Survivor's groups.

Refuge facilities

Cooking - Very larged shared kitchen with own cupboard and fridge. Self catering for halal and non-halal cooking. Communal facilities:

  • Lounge
  • Dining room
  • Kitchen
  • Garden
  • Car parking
  • TV in rooms and communal area
  • Computer available.

We do not provide a specialist benefit advice service but do offer Newcastle residents some general support with benefit issues. For example:

  • Giving people general information about benefits,
  • Directing people to specialist benefit advice, information or benefit administrators, or
  • Possibly phoning Jobcentre Plus or the Department for Work and Pensions (DWP), writing or helping to write a support letter or completing a benefit claim form.


Who to contact

0191 284 6998 or 07590 851908 (outreach)
Fax: 0191 285 6075

Where to go

Panah Women's Service
PO Box 27
Newcastle upon Tyne

Time / Date Details

Time of day
Session Information
Tuesday and Thursday from 9am to 5pm

Other Details


Age Ranges
Male children maximum age: 12
Referral required?
Referral Details

Accept self and agency referrals. Phone: For refuge, initial assessment is made requiring number and ages of children, nature of violence and if in receipt of public funds. Application forms: Interview over the phone or in person. Require proof of I.D, marital status and residency/nationality. For outreach service: Assessment carried out, referral form completed and visit arranged at neutral venue. Open door policy. May offer emergency overnight accommodation. Limited help with transport to refuge.

Last updated: 15/05/2018
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