We are an independent and charitable organisation which exists to meet the needs and promote the interests of asylum seekers and refugees who have arrived or have settled in the North of England.
The service provides confidential advice and support on all matters relating to asylum seekers and refugees, for example, welfare benefits, immigration, housing, education needs and employment skills. Home visits can be arranged if necessary.
Since April 2000 NERS has been operating the One Stop Service contract in the North east. This service is available to all asylum seekers who are entitled to support from the Home Office "National Asylum Support Service" (NASS) which was established under the Immigration and Asylum Act 1999.
We also provide independent, free and non-commercial welfare rights advice to Newcastle residents on social security benefits, tax credits and related issues. This ranges from initial advice to assistance with challenging decisions.