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The SENCO Guide - 7. Involving Parents/ Carers and Pupils

7. Involving Parents/ Carers and Pupils

The principles underpinning the Code of Practice state the importance of the child or young person, and the child’s parents, participating as fully as possible in decisions, and being provided with the information and support necessary to enable participation in those decisions.

Parents can find impartial and useful advice and services available on the Local Offer website.

Newcastle Special Educational Needs and Disabilities Information, Advice and Support Service provides information, advice and support at any stage of a child or young person’s education including support for families in the process of getting an Education Health and Care Plan.

Schools have a responsibility to tell parents about this service.

This is an impartial, confidential service providing information, advice and support for:

  • parents and carers of children with special educational needs
  • children and
  • young people up to the age of 25 years

Typically, parents can have their concerns listened to, Special Educational Needs policies and procedures explained to them and be offered practical support to help them in their discussions with schools, the Local Authority and other statutory agencies. 

Who to contact

Judith Lane                 Newcastle SEND IASS Lead Specialist

Sarah Francis           Newcastle SEND IASS Officer

Telephone: 0191 284 0480    E-mail:

Postal Address

Newcastle SEND IASS

The Dene Centre,

Castle Farm Road,


Newcastle upon Tyne


A Wellbeing Community Officer (SEND) has been appointed. This post is jointly funded by Newcastle City Council and CCG.

SEN Information Report

It is a statutory requirement that schools produce and publish a SEN Information Report. This should be published on both the school and Local Offer websites.

Pupil and parent views      

It is good practice to gather children, young people and parental views with respect to the SEN provision. A variety of methods can be used such as a focus group, interviews, comments gathered at reviews or parental questionnaires.

Another way of keeping parents informed is via the school prospectus or leaflets for parents which outline the SEN provision in the school.

Who to contact

Parent Organisation
The SENCO Guide
Last updated: 21/11/2019
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