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Newcastle Special Educational Needs and Disabilities Information, Advice and Support Service

Newcastle SEND IASS provides information, advice and support at any stage of a child or young person’s education.

This is a free, impartial and confidential service.

We provide information, advice and support to

  • parents and carers of children with special educational needs and disabilities
  • children and young people with special educational needs and disabilities up to the age of 25 years

We specialise in education matters but can support with social care and health issues that impact on the child or young person’s ability to access education.

One of our workers will have an initial conversation with anyone who calls the service and support in meetings will come either from one of the team or from one of the volunteers who work with us. 

Typically, parents can have their concerns listened to, Special Educational Needs policies and procedures explained to them and be offered practical support to help them in their discussions with schools, the Local Authority and other statutory agencies. 


To find out more

You can read our Service Review or look at some of our case studies.

We can signpost you to other helpful local organisations like PALS, Healthwatch Newcastle  , Newcastle Parent Carer Forum , Pass it on Parents Newcastle Facebook page and  Welfare Rights Newcastle ;  to national organisations such as Contact , the National Autistic Society and the independent provider of special educational advice, IPSEA.

Newcastle Local Offer has information for families with a child or young person with special educational needs or disabilities.


How to get in touch

You can contact us on 0191 284 0480 from 9am – 5pm and you can leave a message on 0191 284 6943 out of hours.

Or you can email

We will usually get back to you that day or the following working day.

Who to contact

0191 284 0480

Where to go

Newcastle Special Educational Needs and Disabilities Information, Advice and Support Service
The Dene Centre
Castle Farm Road
Newcastle upon Tyne
Tyne and Wear

Metro: South Gosforth Buses: As for Freeman Hospital

Time / Date Details

When is it on
Monday - Friday 9:00am - 5:00pm
Last updated: 29/05/2020
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