This website is run by Newcastle City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Our website aims to comply with all of the Guidelines for UK Government websites, as well as all the priority 1 and 2 checkpoints to achieve compliance with the Worldwide Web Consortiums (W3C) Web Content Accessibility Guidelines (WCAG) 1.0, Level AA, and to maintain this standard as a minimum. We are currently working towards compliance with the W3C WCAG 2.0, Level AA, with a long-term aim of achieving W3C WCAG 2.0, Level AAA.

For more information visit Web Content Accessibility Guidelines

How to request content in an accessible format

If you need information in a different format contact us via localoffer@newcastle.gov.uk and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

PDFs and other documents

Some documents may not be accessible in several ways including missing text alternatives and missing document structure. 

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

What we’re doing to improve accessibility

We plan to identify and fix issues each area above.

This statement was prepared on 23 September 2019. It was last updated on 13 May 2021.