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Offers free childcare
Part of our local offer
Best Holiday Ever
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For refugees living in the West End of Newcastle Practical help, advice and advocacy are provided through daily drop-in advice sessions, run by WERS’ multi-lingual support worker and trained volunteers.
WERS also offers home visits for those who find it difficult to visit WERS’ offices, a clothing store, where good quality second-hand clothing and household items are offered free of charge and a hardship fund, providing emergency payments to clients in extreme need. Emotional support is offered through the accredited befriending scheme
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Money Matters is the specialist debt advice team within the Newcastle City Council's Active Inclusion Service. They offer debt and budgeting advice to people who live in Newcastle.
Phone: 0800 1707 008 Monday - Friday, 8.30am - 4.30pm
Professionals can refer people to the service by emailing moneymatters@newcastle.gov.uk and requesting a referral form.
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AKT in the North East supports LGBTQ+ young people (16-25) who are homeless or living in a hostile environment.
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Benefits support
- Support with new applications and managing existing claims for Universal Credit, Tax Credits, Child Benefit, PIP, DLA and Carer's Allowance
Housing support:
- Support with rent enquiries and arrears, managing housing applications, repairs, housing packages and utility bills
Advice:
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Need help to manage your existing UC online account?
Or need help to submit a NEW UNIVERSAL CREDIT CLAIM?
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Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
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Housing information, advice and enquiries
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Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
![offers a free service](/themes/sendbs/images/Servicefree.png)
The West End Hub is open Mondays 10am – 4.30pm, Wednesdays 10am – 2pm and Friday 10am – 4.30pm.
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Housing information, advice and enquiries
![offers a free service](/themes/sendbs/images/Servicefree.png)
Housing information, advice and enquiries
![offers a free service](/themes/sendbs/images/Servicefree.png)