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For refugees living in the West End of Newcastle Practical help, advice and advocacy are provided through daily drop-in advice sessions, run by WERS’ multi-lingual support worker and trained volunteers.
WERS also offers home visits for those who find it difficult to visit WERS’ offices, a clothing store, where good quality second-hand clothing and household items are offered free of charge and a hardship fund, providing emergency payments to clients in extreme need. Emotional support is offered through the accredited befriending scheme
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Money Matters is the specialist debt advice team within the Newcastle City Council's Active Inclusion Service. They offer debt and budgeting advice to people who live in Newcastle.
Phone: 0800 1707 008 Monday - Friday, 8.30am - 4.30pm
Professionals can refer people to the service by emailing moneymatters@newcastle.gov.uk and requesting a referral form.
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AKT in the North East supports LGBTQ+ young people (16-25) who are homeless or living in a hostile environment.
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Benefits support
- Support with new applications and managing existing claims for Universal Credit, Tax Credits, Child Benefit, PIP, DLA and Carer's Allowance
Housing support:
- Support with rent enquiries and arrears, managing housing applications, repairs, housing packages and utility bills
Advice:
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Need help to manage your existing UC online account?
Or need help to submit a NEW UNIVERSAL CREDIT CLAIM?
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Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
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Housing information, advice and enquiries
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Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
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The West End Hub is open Mondays 10am – 4.30pm, Wednesdays 10am – 2pm and Friday 10am – 4.30pm.
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Housing information, advice and enquiries
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Housing information, advice and enquiries
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A Specialist service for people who's lives are affected by someone else's alcohol or drug use. PROPS can offer one to one work, peer support groups, and training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline. PROPS also work with young people 11+ who have been impacted by someone else’s drug or alcohol misuse.
If you know anyone who may be affected by drug or alcohol misuse, please contact us to make a referral or alternatively we would be happy to discuss this further with you.
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If you need help with a drinking problem either phone our national helpline FREE on 0800 9177650, contact us by email: help@aamail.org, or talk to us now using the live chat box on the website (address below). You can also find your local helpline telephone number using the Find a Meeting tool on the website.
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We are Narcotics Anonymous in the United Kingdom & Channel Islands. If you have a problem with drugs, we are recovering drug addicts who can help you get and stay clean.
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