We pride ourselves on offering high-quality, person-centred and outcomes-focused services which give value to the people we serve and are responsive and effective for referral agents.

A Specialist service for people who's lives are affected by someone else's alcohol or drug use. PROPS can offer one to one work, peer support groups, and training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline. PROPS also work with young people 11+ who have been impacted by someone else’s drug or alcohol misuse.

If you know anyone who may be affected by drug or alcohol misuse, please contact us to make a referral or alternatively we would be happy to discuss this further with you.

The Alan Shearer Short Break Centre offers specialised breaks, from overnight to longer stays, for children and adults with a range of disabilities.

Our dedicated staff are trained in caring for people with profound and multiple disabilities, autism and Asperger's Syndrome.

We offer skilled and experienced support for those with additional health or medical needs and those who require specialist care.

Adult cycle training 16+

Free cycle training to all who Live, Work or Study in Newcastle. 

Learn how to cycle or how to cycle more confidently on or off road. We can help and advise on everything cycling, whether for commuting purposes or just for leisure.

Samaritans of Tyneside have been in Newcastle-upon-Tyne since 1965 serving the local communities of Newcastle, Gateshead and south-west Northumberland. Now based at 15 Portland Terrace, Jesmond, NE2 1QQ, we are near Jesmond Metro Station and on the B1600. Unfortunately, we are unable to see face to face callers at the Branch right now, but our volunteers are still going in every day to answer the telephone and reply to emails.

We are the leading charity for pregnancy, birth and parenting in the UK. Every year we support thousands of people through this incredible life-changing experience, offering relevant information, reassurance and mutual support.

We are a Mental Health and Emotional Wellbeing Service for Children and Young People.

We offer interventions that allow children and young people to explore difficult experiences through play and creativity. We also support your setting by delivering training, consultation and workshops.

We offer: Play Therapy, Creative Therapy, CPD and Twilight training both online and face to face.

Over The Wall provides FREE residential activity camps for children and teenagers living with serious health challenges and their families, to enable them to reach beyond their perceived limitations and rediscover a whole new world of possibilities. Our camps help develop the confidence, self esteem, coping strategies and peer relationships of our campers.

Our Programmes

Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have close links with peer support fellowships such as Smart Recovery, NA, AA and work in close collaboration with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.  

The Humankind LGBT North East Services provide support to young people aged 11 to 25 through a range of projects across the North East region.

LGBT+ (Lesbian, Gay Bisexual or Transgender or other related identities) specialist support includes one to one interventions, workshops, peer support and family work. 

Humankind are also a delivery partner for the Rainbow Flag Award; a quality assured framework for schools to ensure that they are providing inclusive and positive environments for LGBT Students and their staff.

Newcastle Treatment and Recovery is a dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol. We are here to help you get well and stay well. We believe recovery from addiction and substance misuse is possible for everyone, and we’re here to help you achieve it. Our aim is to make recovery a reality in Newcastle – whether you’re dealing with problematic drug or alcohol use or helping support others that are.

We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

We won't give up until everyone experiencing a mental health problem gets support and respect.

Services include Domestic Abuse Flexible Support (DAFS), flexible and structured support for women affected by domestic abuse to achieve and maintain safety and independence, and the Freedom Programme, an 12 week group programme enabling women to recognise the signs of domestic abuse and explore its impact so the process of recovery can begin.

You can access the Helpline if you have been affected by domestic abuse or if you are worried about someone you know.

A free and confidential dog fostering service for people fleeing domestic abuse and going into refuge or other emergency accommodation.

Telephone: 999 in an emergency or when someone is in immediate danger. In non-emergency situations telephone 101, text 07786 200 814 or use the online reporting form. 

RCTN provide services to women and girls who live, work or study in Tyneside and Northumberland. Their services are for women and girls over 13 who have experienced any form of sexual violence at any time in their lives. Services include confidential counselling, advocacy, helpline, email support, specialist information and ISVA services. All of the services are free, safe and professional.
A one-to-one Live Chat Helpline for women and girls aged 16 and over can be accessed on the national Rape Crisis website

Open to anyone who has experienced anti-LGBTQIA+ violence or harassment and needs a safe space to talk. The helpline is run by LGBTQIA+ people and is completely confidential. It is operated by Galop, the LGBTQIA+ anti-violence charity supporting people facing hate crime, domestic abuse and sexual violence.

Live webchat also available via the website. 

We will call you back if you can't get through to us the first time or if you call outside our opening hours. Just leave us a message with your contact details and the best time to get back to you.

The Northumbria SARC offers free support and practical help to anyone in Northumbria who has experienced sexual violence and/or sexual abuse.

We are here to help regardless of when the event happened.

You will need an appointment before coming to the centre.

In an emergency, always dial 999.

SomeOne Cares is a counselling service with an Independent Sexual Violence Advisor (ISVA) who can provide emotional and practical support to meet the needs of anyone aged 11+ who has experienced sexual violence at any time in their life whether they have reported this to the police or not. The ISVA can also support anyone who is thinking of reporting an offence to the police and would like impartial information around this.

We are a UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which women and girls are economically equal and live their lives free of abuse and exploitation. The aim of the Financial Support Line is to empower people who have experienced or are experiencing abuse to regain control of their finances.

Support for adult victims of intimate image and video abuse. They can provide advice, guidance and support to remove intimate content which has been non-consensually shared online.

The Community Family Hub includes Start for Life and Early Help family support for families with children of all ages identified as needing additional support. Start for Life focuses on services from conception to two years. This includes play and early learning sessions, health and wellbeing, parenting skills and support, antenatal support and breastfeeding. Early Help family support is for families with children up to the age of 19 in need of additional support.

The Family Hub includes Start for Life and Early Help family support for families with children of all ages. This includes play and early learning sessions, health and wellbeing, parenting skills and support, antenatal support and breastfeeding. Early Help family support is for families with children up to the age of 19 in need of additional support.

The Community Family Hub includes Start for Life and Early Help family support for families with children of all ages identified as needing additional support. Start for Life focusses on services from conception to two years. This includes play and early learning sessions, health and wellbeing, parenting skills and support, antenatal support and breastfeeding. Early Help family support is for families with children up to the age of 19 in need of additional support.

The MA-Simba Project supports children and young survivors who have experienced, witnessed or are living with domestic abuse. They aim to engage children and young people in creative activities that raise personal, social, economic and cultural aspirations and provide them with networks and therapeutic support that encourages safe behaviour, resilience and self-esteem.