Key
Offers free childcare
Part of our local offer
Best Holiday Ever
Free Service
Can't find what you're looking for? Try using quotes.
For refugees living in the West End of Newcastle Practical help, advice and advocacy are provided through daily drop-in advice sessions, run by WERS’ multi-lingual support worker and trained volunteers.
WERS also offers home visits for those who find it difficult to visit WERS’ offices, a clothing store, where good quality second-hand clothing and household items are offered free of charge and a hardship fund, providing emergency payments to clients in extreme need. Emotional support is offered through the accredited befriending scheme
Money Matters is the specialist debt advice team within the Newcastle City Council's Active Inclusion Service. They offer debt and budgeting advice to people who live in Newcastle.
Phone: 0800 1707 008 Monday - Friday, 8.30am - 4.30pm
Professionals can refer people to the service by emailing moneymatters@newcastle.gov.uk and requesting a referral form.
AKT in the North East supports LGBTQ+ young people (16-25) who are homeless or living in a hostile environment.
Benefits support
- Support with new applications and managing existing claims for Universal Credit, Tax Credits, Child Benefit, PIP, DLA and Carer's Allowance
Housing support:
- Support with rent enquiries and arrears, managing housing applications, repairs, housing packages and utility bills
Advice:
Need help to manage your existing UC online account?
Or need help to submit a NEW UNIVERSAL CREDIT CLAIM?
Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
Housing information, advice and enquiries
Information, advice and guidance on benefits, work, debt and money, housing, family, law and courts, immigration and health.
The West End Hub is open Mondays 10am – 4.30pm, Wednesdays 10am – 2pm and Friday 10am – 4.30pm.
Housing information, advice and enquiries
Housing information, advice and enquiries
The Newcastle Careers and Guidance Team offers impartial and confidential careers information, advice and support to young people up to the age of 19 without an Education Health and Care Plan (EHC plan) if they live in Newcastle or attend a Newcastle school. (Please note, young people with an EHC plan are supported by their SEN caseworker)