Free advice and assistance for anyone affected by leukaemia, lymphoma or any malignant blood disorder including patients, carers and family. Help includes benefits advice, grant applications, financial issues, housing and employment. Advice is provided by telephone and appointment as well as home and hospital visits. This service is funded by the Kay Kendall Leukaemia Fund.

Changing Lives supports people over the age of 18 years old who have experienced homelessness to find and access  sustainable employment opportunities. Changing Lives supports adults with some of the biggest barriers to the jobs market become work ready. The support available includes:  

Our Access and Inclusion Service can help with essential information and guidance on a range of statutory areas including:

Who can use the service?

We deliver to anyone living in Newcastle:

• Who is unable to visit their local library due to either permanent or temporary ill health

• Who has caring responsibilities

• Who has a permanent disability

How to apply

Contact us by phone on 0191 278 7878 or by email to kenton.library@newcastle.gov.uk

A Specialist service for people who's lives are affected by someone else's alcohol or drug use. PROPS can offer one to one work, peer support groups, and training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline. PROPS also work with young people 11+ who have been impacted by someone else’s drug or alcohol misuse.

If you know anyone who may be affected by drug or alcohol misuse, please contact us to make a referral or alternatively we would be happy to discuss this further with you.

Energy Services provides energy management and advice services to the council, Your Homes Newcastle and to Newcastle's residents.

A group for current volunteers and anyone else who is interested in becoming a Barnardo's volunteer.

A varied programme of speakers and practical activities or just come along for a cuppa and a chat.

Please ring Pam on (0191) 275 9639 to check that the group is running before travelling.

The Incredible Years® evidence based parenting programs focus on strengthening parenting competencies and fostering parent involvement in children’s school experiences, to promote children’s academic, social  and emotional skills and reduce conduct problems. The parenting programs are grouped according to age: babies (0-12 months), toddlers (1-3 years) and preschoolers (3-6 years)

Our focus is on preparing young people aged 14-19 for the world of work. We achieve this using our state of the art learning facilities in the heart of the West End of the city.

You should choose Trinity Solutions if you want the chance to learn and gain qualifications (including GCSE English and maths) in a real working environment, while also having the opportunity to gain real work experience with local employers. All of this is delivered in an environment where you will feel safe, supported and relaxed.

Max Card is issued by North East Local Authority specialist teams to children in care, and children and young people with additional needs.

Max Card offers these children and their families or carers free or discounted entry into many museums, galleries and heritage attractions across the North East.

Just show your Max Card at the entrance and you will get in for free or at the Max Card discounted rate – see the venues page for a full list of venues offering discounts.

If you are struggling with any mental health issues, for whatever reason, we are here to help you.

Our One to One counselling service helps you (as long as you are aged 9 to 25 years old) with your mental health issues. Our friendly counsellors are expertly trained which means we can help you by using a variety of therapy techniques. Whatever the issues affecting your life we are here to help. This includes depression, anxiety, bullying, self-harming, loss and bereavement.

Adult cycle training 16+

Free cycle training to all who Live, Work or Study in Newcastle. 

Learn how to cycle or how to cycle more confidently on or off road. We can help and advise on everything cycling, whether for commuting purposes or just for leisure.

Residents of Karbon Housing can get specialist advice on welfare benefits, money advice, home energy or help finding work or training. Whether one off advice or the help of a dedicated caseworker is needed, Karbon’s dedicated team of expert advisers can help.

To self refer, you can email moneymatters@karbonhomes.co.uk, fill in a quick online form https://www.karbonhomes.co.uk/customer-area/my-money or phone 0808 164 0111 

Samaritans of Tyneside have been in Newcastle-upon-Tyne since 1965 serving the local communities of Newcastle, Gateshead and south-west Northumberland. Now based at 15 Portland Terrace, Jesmond, NE2 1QQ, we are near Jesmond Metro Station and on the B1600. Unfortunately, we are unable to see face to face callers at the Branch right now, but our volunteers are still going in every day to answer the telephone and reply to emails.

Rays of Sunshine Children's Charity exists to grant the wishes of children who are living with serious or life-threatening illnesses between the ages of 3-18 who live in the United Kingdom.

Our dedicated wish team responds to all wish applications within two weeks. We do not operate a waiting list, but give every wish our immediate attention.

With your help they and their families can experience the joy and excitement of doing something they've only ever dreamt of before.

Help us turn wishes into happy memories.

Mentoring service for young people prioritising asylum seekers & refugees aged 16-25 living in Newcastle & surrounding area. The project offers young people a one-to-one mentoring relationship matched with volunteer mentors, which is managed & supervised by staff. It is free and travel and basic refreshment costs are reimbursed.

Oxfam Shops provide an essential source of income for Oxfam's work.  In this role you will gain valuable work experience in the area of finance by assisting with the recording and processing of the shop income and/or associated expenditure for all of Oxfam GB's shops. This role is based in our Newcastle Finance Office.

Orchard Care is an organisation with a proven track record that provides successful foster homes for children and young people who need them.

Orchard Care is run on a 'not for profit' basis. This means that all money is put back into the organisation for the good of the children and young people and to maintain very high standards of care and increase service provision.

We achieve the best possible care and outcomes because the organisation is run by people who are so dedicated to helping children and young people and the foster carers with whom the young people live.

Northern Learning Trust

Northern Learning Trust provides support for young people, families and adults living in Newcastle.  Our work covers Skills for Life, Skills for Work and Family Learning.

Skills for Life

We provide one to one and small group support for individuals who need to improve their reading, writing, numeracy and communication skills.

We work with

The Barnardo’s Wellness Recovery Project offers free, person-centred 1-2-1 counselling for women and children (including families) across Northumbria who have been victims of, and witnessed, domestic abuse. The project is based in Jesmond at the Barnardo’s Orchard Mosaic offices but we also offer outreach support in schools and the local community where appropriate.

Referrals for counselling can be made by any professionals and self-referrals are also accepted.

Our group is focused on providing sessions for all children under 5 and their parents or grandparents. We give the opportunity to borrow toys from our Toy Library loan service.

• Baby area
• Physical Play
• Healthy Snack
• Music/song time

This is free until the Easter holidays.

NAPI provides a support service for all parent and toddler groups across the city. To do this, support workers visit on a regular basis, newsletters are circulated termly and resources are provided.

The organisation supports local parents to set up groups in their own area.

A citywide list of parent and toddler groups is continually updated and made available to the Newcastle Support Directory, parents and professionals involved in signposting parents to groups.

What is The Angelou Centre?

A parent and toddler group is a welcoming and friendly group of adults. This includes mothers, fathers, childminders or carers.

They all come together in their own community with their children who are under the age of 5.

Parent and toddler groups offer play opportunities for children from birth to 5 year old, as well as an opportunity to mix with others. They also offer support to adults and a break from the normal routines of the day. 

Booking maybe required at some groups.

A parent and toddler group is a welcoming and friendly group of adults, mothers, fathers, childminders or carers that come together with their children who are under the age of 5 in their own community.  They offer play opportunities for children from birth to 5-year-old, as well as an opportunity to mix with others.  They offer support to adults and a break from the normal routines of the day. Booking maybe required at some groups.

We offer music / song time.