Money Matters is the specialist debt advice team within the Newcastle City Council's Active Inclusion Service. They offer debt and budgeting advice to people who live in Newcastle.

Phone: 0800 1707 008 Monday - Friday, 8.30am - 4.30pm

Professionals can refer people to the service by emailing moneymatters@newcastle.gov.uk and requesting a referral form.

If you need housing advice, if you are at risk of homelessness or you are homeless and have nowhere to stay, please contact the Housing Advice Centre. Staff at the Housing Advice Centre will assess your situation and give you free confidential advice with the aim of helping you to keep your home or assisting you to find one that meets your needs.

Fair For You offers an affordable alternative to weekly payment stores. They provide low cost loans for new branded white goods, furniture such as beds, mattresses, sofas and sofa beds, pushchairs and prams at fair prices for low income households. Unlike other weekly payment stores, Fair For You do not penalise customers who choose to repay their loan early or charge expensive missed payment fees. Fair for You’s loan calculator tool lets customers check how much the loan will cost in total.

Energy Services provides energy management and advice services to the council, Your Homes Newcastle and to Newcastle's residents.

MHM was established 30 years ago by families and carers in the North East to provide support and care for people they loved with mental health problems.

Today we have grown into a major national organisation supporting people with learning disabilities, drug and alcohol and other problems, as well as our core client group of people with mental health needs, across the UK through a range of evidence based and innovative services.

AKT in the North East supports LGBTQ+ young people (16-25) who are homeless or living in a hostile environment.

We can offer:

• Benefits support - help with new applications and managing existing claims.
• Housing support - rent enquiries and arrears, managing housing applications and repairs.
• Advice - where to access further support including around debt and managing your finances.
• Other support- school applications, Council Tax.

By appointment only.

Please phone for more information or to book an appointment.

Benefits support and advice, Slovakian speaker present for interpreting to support. 

Appointment only.

The Community Grocery Store is here to bridge the gap between food banks and supermarkets and help local residents with their weekly food shop.  If you are feeling the financial impact of rising costs on your budget then we are here to help you.  We have an annual membership of £5, its £3 a shop and you can shop up to 3 times a week”.

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.

This site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder.

Meetings are the core of Gamblers Anonymous and we have meetings every day of the week throughout England, Wales and Ulster.

Gateshead and Newcastle Homeless Service provides an assessment and treatment service for people who are homeless or who are living in insecure accommodation and who are experiencing difficulties with their mental health.

The service is for men and women over the age of 18 years who are homeless or living in insecure accommodation who require a period of assessment and treatment. In some circumstances someone aged 16-18 years old may be offered an assessment then referred to an appropriate service.

The service is provided by staff working out of Community Treatment Teams.

Our service is available for anyone aged 11 to 18 living in the UK that is worried about their own, or someone else’s gambling or money spent in gaming.

Information for families on thing like; 

• benefits
• work 
• debt and money 
• housing 
• family
• law and courts 
• immigration and health

Information for families on things like;

• benefits
• work
• debt and money
• housing, family
• law and courts
• immigration and health.

This a drop in session there is no need to book. 

A fuel poor household is one which needs to spend more than 10% of its income on all fuel use and to heat its home to an adequate standard of warmth.

Three things that contribute to fuel poverty are: the cost of energy, the energy efficiency of your property and your household income.

At Byker Sands Family Hub we have packs containing items and information that will help you make positive changes in your home. These changes will make your home more energy efficient with the aim of reducing energy bills.

A helping hand with everyday numbers

At Changing Lives we believe that everyone deserves the opportunity to reach their potential. We are experts in working with people experiencing the most challenging of circumstances, providing holistic support to help people to go on to lead happy, fulfilling lives. We work across four – often interconnected – areas to address the most common causes of social exclusion and long-term deprivation:

• Housing and Homelessness,
• Recovery and Wellbeing,
• Women and Children,
• Employment and Training.

Due to the large volume of people seeking support from us with social housing applications.   Riverside Community Health Project have sourced information from Newcastle Homes and created the informational poster attached.