Our Access and Inclusion Service can help with essential information and guidance on a range of statutory areas including:

Who can use the service?

We deliver to anyone living in Newcastle:

• Who is unable to visit their local library due to either permanent or temporary ill health

• Who has caring responsibilities

• Who has a permanent disability

How to apply

Contact us by phone on 0191 278 7878 or by email to kenton.library@newcastle.gov.uk

A Specialist service for people who's lives are affected by someone else's alcohol or drug use. PROPS can offer one to one work, peer support groups, and training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline. PROPS also work with young people 11+ who have been impacted by someone else’s drug or alcohol misuse.

If you know anyone who may be affected by drug or alcohol misuse, please contact us to make a referral or alternatively we would be happy to discuss this further with you.

Energy Services provides energy management and advice services to the council, Your Homes Newcastle and to Newcastle's residents.

A group for current volunteers and anyone else who is interested in becoming a Barnardo's volunteer.

A varied programme of speakers and practical activities or just come along for a cuppa and a chat.

Please ring Pam on (0191) 275 9639 to check that the group is running before travelling.

The Incredible Years® evidence based parenting programs focus on strengthening parenting competencies and fostering parent involvement in children’s school experiences, to promote children’s academic, social  and emotional skills and reduce conduct problems. The parenting programs are grouped according to age: babies (0-12 months), toddlers (1-3 years) and preschoolers (3-6 years)

Max Card is issued by North East Local Authority specialist teams to children in care, and children and young people with additional needs.

Max Card offers these children and their families or carers free or discounted entry into many museums, galleries and heritage attractions across the North East.

Just show your Max Card at the entrance and you will get in for free or at the Max Card discounted rate – see the venues page for a full list of venues offering discounts.

If you are struggling with any mental health issues, for whatever reason, we are here to help you.

Our One to One counselling service helps you (as long as you are aged 9 to 25 years old) with your mental health issues. Our friendly counsellors are expertly trained which means we can help you by using a variety of therapy techniques. Whatever the issues affecting your life we are here to help. This includes depression, anxiety, bullying, self-harming, loss and bereavement.

Adult cycle training 16+

Free cycle training to all who Live, Work or Study in Newcastle. 

Learn how to cycle or how to cycle more confidently on or off road. We can help and advise on everything cycling, whether for commuting purposes or just for leisure.

Residents of Karbon Housing can get specialist advice on welfare benefits, money advice, home energy or help finding work or training. Whether one off advice or the help of a dedicated caseworker is needed, Karbon’s dedicated team of expert advisers can help.

To self refer, you can email moneymatters@karbonhomes.co.uk, fill in a quick online form https://www.karbonhomes.co.uk/customer-area/my-money or phone 0808 164 0111 

Samaritans of Tyneside have been in Newcastle-upon-Tyne since 1965 serving the local communities of Newcastle, Gateshead and south-west Northumberland. Now based at 15 Portland Terrace, Jesmond, NE2 1QQ, we are near Jesmond Metro Station and on the B1600. Unfortunately, we are unable to see face to face callers at the Branch right now, but our volunteers are still going in every day to answer the telephone and reply to emails.

Rays of Sunshine Children's Charity exists to grant the wishes of children who are living with serious or life-threatening illnesses between the ages of 3-18 who live in the United Kingdom.

Our dedicated wish team responds to all wish applications within two weeks. We do not operate a waiting list, but give every wish our immediate attention.

With your help they and their families can experience the joy and excitement of doing something they've only ever dreamt of before.

Help us turn wishes into happy memories.

Mentoring service for young people prioritising asylum seekers & refugees aged 16-25 living in Newcastle & surrounding area. The project offers young people a one-to-one mentoring relationship matched with volunteer mentors, which is managed & supervised by staff. It is free and travel and basic refreshment costs are reimbursed.

Orchard Care is an organisation with a proven track record that provides successful foster homes for children and young people who need them.

Orchard Care is run on a 'not for profit' basis. This means that all money is put back into the organisation for the good of the children and young people and to maintain very high standards of care and increase service provision.

We achieve the best possible care and outcomes because the organisation is run by people who are so dedicated to helping children and young people and the foster carers with whom the young people live.

The Barnardo’s Wellness Recovery Project offers free, person-centred 1-2-1 counselling for women and children (including families) across Northumbria who have been victims of, and witnessed, domestic abuse. The project is based in Jesmond at the Barnardo’s Orchard Mosaic offices but we also offer outreach support in schools and the local community where appropriate.

Referrals for counselling can be made by any professionals and self-referrals are also accepted.

NAPI provides a support service for all parent and toddler groups across the city. To do this, support workers visit on a regular basis, newsletters are circulated termly and resources are provided.

The organisation supports local parents to set up groups in their own area.

A citywide list of parent and toddler groups is continually updated and made available to the Newcastle Support Directory, parents and professionals involved in signposting parents to groups.

If you are looking for information, advice and support on health issues such as:

• diet and nutrition
• physical activity
• emotional well-being
• puberty
• smoking and substance misuse
• sexual health

Why not drop in to one our virtual session, for a private one to one chat with a school health team member. 

Click here to get started  

We are the leading charity for pregnancy, birth and parenting in the UK. Every year we support thousands of people through this incredible life-changing experience, offering relevant information, reassurance and mutual support.

MHM was established 30 years ago by families and carers in the North East to provide support and care for people they loved with mental health problems.

Today we have grown into a major national organisation supporting people with learning disabilities, drug and alcohol and other problems, as well as our core client group of people with mental health needs, across the UK through a range of evidence based and innovative services.

We are a Mental Health and Emotional Wellbeing Service for Children and Young People.

We offer interventions that allow children and young people to explore difficult experiences through play and creativity. We also support your setting by delivering training, consultation and workshops.

We offer: Play Therapy, Creative Therapy, CPD and Twilight training both online and face to face.

Medequip Connect is a nationally based organisation who currently provide services to over 10,000 people nationwide. Our objective is to be of benefit to the community and in particular to provide reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We operate in areas throughout the United Kingdom and offer specialist responder services in Cumbria, Suffolk and Oxfordshire

We give people coping with a lymphatic cancer diagnosis the right information and support when they need it most

When someone is told they have lymphoma it is often the most difficult experience they have ever faced. Many people have never heard of lymphoma before they or someone close to them is diagnosed and don’t know anything about it. They often feel shocked, frightened or hopeless.

What is Listening Post? What happens there?

Listening-Post is a drop-in centre which provides a free, one to one, confidential listening service for anyone feeling alone and stressed, with a problem which may be really causing concern.

Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have close links with peer support fellowships such as Smart Recovery, NA, AA and work in close collaboration with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.  

We run a free service in Newcastle to assist people who suffer from alcoholism and drug addiction. Our 24/7 helpline allows people to phone and chat with our team of addiction counsellors regarding their own sobriety or a loved one in need of help.