We pride ourselves on offering high-quality, person-centred and outcomes-focused services which give value to the people we serve and are responsive and effective for referral agents.

AKT support young people aged 16-25, who are LGBTQ+ homeless, threatened with homelessness or living in a hostile environment.

AKT can help you to:
• Stay safe
• Provide support and advocacy to find emergency accommodation
• Access specialist support
• Develop skills, identify and achieve life goals

Offices based in Newcastle, we support young people throughout the North East, as well as the rest of the UK

Get in touch with us via our website at www.akt.org.uk/get-help

Neighbourhood youth work project offering services to young people aged 11-19 living in Newbiggin Hall.

Drop In/Employability support for NEET YP for young people 13-25 years- includes groupwork and detached youthwork

Fair For You offers an affordable alternative to weekly payment stores. They provide low cost loans for new branded white goods, furniture such as beds, mattresses, sofas and sofa beds, pushchairs and prams at fair prices for low income households. Unlike other weekly payment stores, Fair For You do not penalise customers who choose to repay their loan early or charge expensive missed payment fees. Fair for You’s loan calculator tool lets customers check how much the loan will cost in total.

We're here to let all lesbian, gay, bi and trans people, here and abroad, know they're not alone.

We believe we're stronger united, so we partner with organisations that help us create real change for the better. We have laid deep foundations across Britain - in some of our greatest institutions - so our communities can continue to find ways to flourish, and individuals can reach their full potential. We’re here to support those who can’t yet be themselves.

But our work is not finished yet. Not until everyone feels free to be who they are, wherever they are.

Dimensions helps people with learning disabilities, autism, and complex needs live fulfilling lives in their communities. They offer personalized support to give individuals more voice, choice, and control. With 7,000 staff, Dimensions works with families and those they support to improve services. Their goal is to empower people to lead happy, ordinary lives.

Through our person-centred approach we support:

Newcastle Libraries offers reading for pleasure, audiobooks and DVDs, access to information, computers and internet/email access, free learning materials and study space. For more information, please visit our website at https://library.newcastle.gov.uk/

Free advice and assistance for anyone affected by leukaemia, lymphoma or any malignant blood disorder including patients, carers and family. Help includes benefits advice, grant applications, financial issues, housing and employment. Advice is provided by telephone and appointment as well as home and hospital visits. This service is funded by the Kay Kendall Leukaemia Fund.

Our Access and Inclusion Service can help with essential information and guidance on a range of statutory areas including:

Who can use the service?

We deliver to anyone living in Newcastle:

• Who is unable to visit their local library due to either permanent or temporary ill health

• Who has caring responsibilities

• Who has a permanent disability

How to apply

Contact us by phone on 0191 278 7878 or by email to kenton.library@newcastle.gov.uk

A Specialist service for people who's lives are affected by someone else's alcohol or drug use. PROPS can offer one to one work, peer support groups, and training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline. PROPS also work with young people 11+ who have been impacted by someone else’s drug or alcohol misuse.

If you know anyone who may be affected by drug or alcohol misuse, please contact us to make a referral or alternatively we would be happy to discuss this further with you.

Energy Services provides energy management and advice services to the council, Your Homes Newcastle and to Newcastle's residents.

The Incredible Years® evidence based parenting programs focus on strengthening parenting competencies and fostering parent involvement in children’s school experiences, to promote children’s academic, social  and emotional skills and reduce conduct problems. The parenting programs are grouped according to age: babies (0-12 months), toddlers (1-3 years) and preschoolers (3-6 years)

Max Card is issued by North East Local Authority specialist teams to children in care, and children and young people with additional needs.

Max Card offers these children and their families or carers free or discounted entry into many museums, galleries and heritage attractions across the North East.

Just show your Max Card at the entrance and you will get in for free or at the Max Card discounted rate – see the venues page for a full list of venues offering discounts.

If you are struggling with any mental health issues, for whatever reason, we are here to help you.

Our One to One counselling service helps you (as long as you are aged 9 to 25 years old) with your mental health issues. Our friendly counsellors are expertly trained which means we can help you by using a variety of therapy techniques. Whatever the issues affecting your life we are here to help. This includes depression, anxiety, bullying, self-harming, loss and bereavement.

Adult cycle training 16+

Free cycle training to all who Live, Work or Study in Newcastle. 

Learn how to cycle or how to cycle more confidently on or off road. We can help and advise on everything cycling, whether for commuting purposes or just for leisure.

Samaritans of Tyneside have been in Newcastle-upon-Tyne since 1965 serving the local communities of Newcastle, Gateshead and south-west Northumberland. Now based at 15 Portland Terrace, Jesmond, NE2 1QQ, we are near Jesmond Metro Station and on the B1600. Unfortunately, we are unable to see face to face callers at the Branch right now, but our volunteers are still going in every day to answer the telephone and reply to emails.

Rays of Sunshine Children's Charity exists to grant the wishes of children who are living with serious or life-threatening illnesses between the ages of 3-18 who live in the United Kingdom.

Our dedicated wish team responds to all wish applications within two weeks. We do not operate a waiting list, but give every wish our immediate attention.

With your help they and their families can experience the joy and excitement of doing something they've only ever dreamt of before.

Help us turn wishes into happy memories.

Mentoring service for young people prioritising asylum seekers & refugees aged 16-25 living in Newcastle & surrounding area. The project offers young people a one-to-one mentoring relationship matched with volunteer mentors, which is managed & supervised by staff. It is free and travel and basic refreshment costs are reimbursed.

Orchard Care is an organisation with a proven track record that provides successful foster homes for children and young people who need them.

Orchard Care is run on a 'not for profit' basis. This means that all money is put back into the organisation for the good of the children and young people and to maintain very high standards of care and increase service provision.

We achieve the best possible care and outcomes because the organisation is run by people who are so dedicated to helping children and young people and the foster carers with whom the young people live.

NAPI provides a support service for all parent and toddler groups across the city. To do this, support workers visit on a regular basis, newsletters are circulated termly and resources are provided.

The organisation supports local parents to set up groups in their own area.

A citywide list of parent and toddler groups is continually updated and made available to the Newcastle Support Directory, parents and professionals involved in signposting parents to groups.

What is The Angelou Centre?

If you are looking for information, advice and support on health issues such as:

• diet and nutrition
• physical activity
• emotional well-being
• puberty
• smoking and substance misuse
• sexual health

Why not drop in to one our virtual session, for a private one to one chat with a school health team member. 

Click here to get started  

We are the leading charity for pregnancy, birth and parenting in the UK. Every year we support thousands of people through this incredible life-changing experience, offering relevant information, reassurance and mutual support.

MHM was established 30 years ago by families and carers in the North East to provide support and care for people they loved with mental health problems.

Today we have grown into a major national organisation supporting people with learning disabilities, drug and alcohol and other problems, as well as our core client group of people with mental health needs, across the UK through a range of evidence based and innovative services.