Housing and homelessness

Housing and homelessness


The Housing Advice Centre is part of Newcastle City Council and offers a free, confidential advice service to anyone that has housing problems. We aim to help people to keep their home or help them to find one that meets their needs. We can help you to understand the different options that are available in Newcastle to solve your housing problems. 

Staff at the Housing Advice Centre can:

  • prevent a homelessness situation from occurring, wherever possible
  • explain the processes of homelessness prevention
  • assist in locating alternative accommodation, such as a housing association, local authority, or privately rented property
  • provide you with information and advice on your options

There is a wide range of advice and support available in Newcastle. The Housing Advice Centre can help you, or the person you’re working with, to understand the different options available to solve housing problems. The earlier you get in touch, the more likely it is that you can get help.

Phone:          0800 1707 008 (Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm)

Email:            housingadvicecentre@newcastle.gov.uk

Website:        www.newcastle.gov.uk/homeless

In person:    Due to the coronavirus (COVID-19) pandemic, Newcastle City Council’s Housing Advice Centre staff are only providing telephone or email advice. The Housing Advice Centre will not be open for face-to-face advice until further notice. This will help us all to reduce the risk of spreading coronavirus. Please call or email using the contacts above

If you need to contact someone after 5pm or at weekends because it is an emergency and you have nowhere to stay that night phone the out-of-hours service on 0800 1707 008 (Press 2 for the Operator and ask for the Emergency Homeless Officer)

For more information please see InfromationNOW